Recruitment

Your qualities:

• You are serious, determined and diligent.
• You share the Relais & Castles.
• You have hotel training, you are passionate about luxury hotels.
• You already have solid experience as a Housekeeper or Assistant General Housekeeper.

While respecting the values and standards of our establishment, you contribute to developing the quality and image of our brand.
You are the right arm of the General Governess.

Your main missions under the responsibility of our General Housekeeper:

• Train floor managers / Valets & Housekeepers / Team members in the establishment’s procedures.
• Organize and coordinate the activities of floor staff and monitor compliance of the work carried out according to the establishment’s quality charter and health and safety standards.
• Participate in developing team schedules based on room occupancy.
• Check the cleanliness of rooms and common areas and report malfunctions to your line manager.
• Ensure cleaning, disinfection and tidying of rooms and sanitary facilities according to required standards.
• Ensure the link with reception, regarding the status of the rooms.
• Mobilize your team to achieve the set objectives.
• Interact with customers for special requests.
• Organize and coordinate the linen service (cleaning, ironing, cleanliness checks, etc.).
• Management and monitoring of customer linen at our establishment.

This list is not exhaustive.

To apply, please send your cover letter with CV to the attention of the general housekeeper Chrystel DORLEANS: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You share the Relais & Châteaux.

Your main missions:

• With the help of the General Housekeeper, train maids/valets and team members in cleaning and cleanliness procedures for rooms and common areas.
• Check the cleanliness of rooms and common areas.
• Participate in specific cleaning projects as needed (preventative, etc.).
• Manage the opening and closing of the linen room.
• Know and follow health and safety standards and rules.
• Ensure that all assigned rooms are clean and tidy at the end of your shifts.

This list is not exhaustive.

Position offered for 39 hours/week, 6/7 days, with the possibility of accommodation in La Clusaz.

To apply, please send your cover letter with CV to the attention of the general housekeeper Chrystel DORLEANS: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You share the Relais & Châteaux.

Your main missions:

• Prepare the cart with the laundry and products needed for the day’s work.
• Take responsibility for cleaning assigned rooms, changing linen, adding extra beds, cots, etc.
• Follow the instructions given by the housekeepers.
• Keep offices clean and tidy.
• Respond to guest requests in the room by applying quality standards.
• Report to the housekeepers any malfunctions or anomalies encountered in the rooms or corridor of the hotel as well as the need for technical intervention.
• Respect safety and hygiene rules.

This list is not exhaustive.

Position offered for 39 hours/week, 6/7 days, with the possibility of accommodation in La Clusaz.

To apply, please send your cover letter with CV to the attention of the general housekeeper Chrystel DORLEANS: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined, diligent and have good physical resistance.

Your main missions :

• Maintain the common areas throughout the day and the Spa.
• Participate in the tasks of the maids/valets if necessary.
• Get rid of dirty laundry.
• Respect safety and hygiene rules.

This list is not exhaustive.

Position offered for 39 hours/week, 6/7 days, with the possibility of accommodation in La Clusaz.

To apply, please send your cover letter with CV to the attention of the general housekeeper Chrystel DORLEANS: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You know how to sew by hand and by machine.
• You share the Relais & Castles.

Your main missions :

• Ensure the cleaning, stain removal and ironing of the House’s linen while respecting quality standards.
• Handle dirty laundry.
• Manage incoming and outgoing laundry, up to the hotel garage.
• Ensure the distribution and maintenance of uniforms to employees, according to established procedures.
• Respect safety and hygiene rules.
• Ensure the laundry room is tidy and clean.

This list is not exhaustive.

To apply, please send your cover letter with CV to the attention of the general housekeeper Chrystel DORLEANS: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent
• You speak English fluently
• Experience in luxury hospitality essential
• You share Relais & Castles
• You are a graduate of a Hospitality School
• You have your B license

Your main missions

Human Resources:

• Training by shift
• Team management
• Development and management of schedules
• Monitoring weekly schedules

Management of individual reservations:

• Taking briefs, contacting the client and sending personalized proposals and quotes
• Monitoring deposit payments
• Organization of customer stays: transfers, restaurants, activities, ESF, etc.
• TO management based on contracts seen with the sales director
• Sending stop sales, checking invoices and payments
• Welcome and support VIPs

Customer file management:

• VIP REPEATER, habits… cardex, relationships Relay & Castles

Service providers:

• Ordering ski passes / Slope map / Village map
• Maintaining good relations with restaurants

D-Edge management:

• Entering prices
• Opening and closing of sales depending on distribution channels
• Monitoring the increase in reservations and changes in prices

Administrative:

• Control of daily closings
• Consolidation of weekly turnover & FORCAST
• Presentation of staff and VIPs at the Department Heads meeting
• Weekly and end-of-month analysis and reporting

Ordering supplies:

• Management of “stationery” orders via the group’s sales department
• End of season inventories
• Archives Management

This list is not exhaustive.

To apply, please send your cover letter with CV to: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent
• You speak English fluently
• Experience in luxury hospitality essential
• You share Relais & Castles
• You are a graduate of a Hospitality School
• You have your B license

Your main missions

Field actions:

• Operational mastery of the 3 shifts (Morning-Evening-Night)
• Ensure the quality of services offered to customers
• Car and luggage assistance

Office work:

• Processing emails + taking reservations
• Monitoring customer files
• Click & payment management pay (send D-15 and return payment)
• Customer billing control

Assistant reception manager:

• Having eyes everywhere and thinking about the little details
• Be able to run the reception during the reception manager’s rest periods
• Know how to make the Overcast forecast

Cardex:

• Cardex management (note customer particularities and requirements)

Restaurant:

• Daily check on the ZENCHEF reservation site, for hotel customers
• Control and training on the daily pre-invoicing form

This list is not exhaustive.

To apply, please send your cover letter with CV to: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You speak English fluently.
• You share the Relais & Châteaux values.
• You are a graduate of a Hospitality School.
• You have your car license.

Your main missions:

• Ensure customers are warmly welcomed and departed during their Check-In and Check-Out.
• Know how to collect and close a sale.
• Know how to make an end-of-service checkout.
• Anticipate and handle customer requests and complaints.
• Prepare arrivals and departures for the next day.
• Manage calls and carry out administrative tasks.
• Take reservations punctually.
• Know and sell all hotel products (Bar/Restaurant/Boutique products).

This list is not exhaustive.

Hospitality school training required.
Experience in luxury hotels essential / Fluent English required for positions in contact with customers.

To apply, please send your cover letter with CV to: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You speak English fluently.
• You share the Relais & Castles.
• You are a graduate of a Hospitality School.
• You have your B license.

Your main missions:

• Welcome, guide and inform customers about the various reception, sales and convenience points present within the hotel.
• Receive and transport customer luggage upon arrival and departure of the customer.
• Park, make available and clean customer vehicles.
• Ensure and maintain the good order and cleanliness of the square and the entrance hall and the exterior of the hotel.
• Participate in various tasks inherent to the concierge service (shopping, mail, depositing and collecting linen from the laundry, etc.).

This list is not exhaustive.

To apply, please send your cover letter with CV to: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are diligent, autonomous and voluntary.
• You speak English fluently.
• You share the Relais & Châteaux values.
• You are a graduate of a Hospitality School.
• You have your car license.

Your main missions:

• Secure the hotel during the night (round closing/opening).
• Ensure the permanence of reception and late check-in & early check-out.
• Manage calls and carry out administrative tasks.
  BAC control, GDPR, analysis, ZENDOC closure…
• Check the departures and arrivals for the next day by checking the keys.
• Send room service if guest requests during the night.
• Vacuum the restaurant & empty the reception trash cans.
• Be responsible for cash during the night.
• Help set up the breakfast buffet when needed.

This list is not exhaustive.

You are responsible for the safety of the hotel and customers from 11 pm to 7:20 am, you must have knowledge of SSI and common sense in the event of an emergency (fire procedure, customer accident, etc.)

To apply, please send your cover letter with CV to: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You have an eye for detail.
• You have technical versatility and great analytical skills.
• You are responsive.
• You have complete mastery of one or more technical fields. (Electricity, plumbing, carpentry).
• You have electrical knowledge.

Your main missions

Field actions:

• Plan a maintenance routine for the hotel’s rooms, lounges and premises
• Organize requests for interventions so as not to disturb customers, to contribute to their comfort
• Monitor technical installations
• Participate in the implementation of preventive and curative operations,
• Participate in the renovation project,
• Diagnose any breakdowns on our installations,
• Carry out repairs on various amenities (paint, floor covering, carpentry, etc.),
• Daily inspection and maintenance of the swimming pool.
• Management of selective sorting between hotel and residence

Staff housing (Panorama, Les Résidences, Gaie Soleil):

• Carry out various intervention requests
• Maintenance of green spaces (Gaie Soleil)

This list is not exhaustive.

To apply, please send your cover letter with CV to: recrutement@ hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You share the Relais & Châteaux values.
• You are a graduate of a Hotel School.
• You master the different cooking techniques.
• You have perfect mastery of kitchen equipment and techniques.
• You have a good knowledge of the products.
• You master meticulous, precise and regular presentation.
• You already have one or more experiences in a 5* establishment or of the same standing.

Your main missions:

Supply and inventory management

• Supply forecasting based on production
• Carrying out inventories

Culinary production

• Controlling the quality of production and its compliance with hygiene and food safety standards
• Tasting of different productions, checking and correcting seasonings
• Carrying out all cooking methods and/or supervising the entire production
• Knowing how to pace a service to send regularly.

Production management

• Analysis of malfunctions and implementation of corrective actions
• Controlling the proper use of equipment and materials
• Organization of workstations

Team management and animation

• Training clerks and trainees on techniques not mastered.

This list is not exhaustive.

HACCP training required.

To apply, please send your cover letter with CV to the attention of Chef Vincent DEFORCE: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You share the Relais & Châteaux values.
• You are a graduate of a Hotel School.
• You master the different cooking techniques.
• You master the different techniques for cutting fish and meat.
• You have a good knowledge of the products.
• You already have one or more experiences in a 5* establishment or of the same standing.

Your main missions:

• Coordinate and manage the kitchen team.
• Be a force for proposals on suggestions.
• Replace the Head Chef, during his breaks.
• Know how to organize good stock management.
• In charge of orders from suppliers

This list is not exhaustive.

HACCP training required.

To apply, please send your cover letter with CV to the attention of Chef Vincent DEFORCE: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You share Relais & Castles.
• You are a graduate of a Hospitality School.
• You master the different cooking techniques.
• You have mastered the different techniques for cutting fish and meat.
• You have good product knowledge.

Your main missions:

• Be responsible for the preparation and culinary production within your area with one or more people under your supervision.
• Know how to pace a service to send regularly.
• Master the meticulous, precise and regular presentation.
• Know how to train the commis on the techniques not mastered.
• Ensure compliance with the various procedures of setting up and safety.
• Organize the good management of stocks.

This list is not exhaustive.

HACCP training required.

To apply, please send your cover letter with CV to the attention of Chef Vincent DEFORCE: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You share Relais & Castles.
• You are a graduate of a Hospitality School.
• You master the different cooking techniques.
• You have good product knowledge.

Your main missions:

• Be responsible for the preparation and culinary production within your area with one or more people under your supervision.
• Know how to pace a service to send regularly.
• Master the meticulous, precise and regular presentation.
• Know how to train the commis on the techniques not mastered.
• Ensure compliance with the various procedures of setting up and safety.
• Organize the good management of stocks.

This list is not exhaustive.

HACCP training required.

To apply, please send your cover letter with CV to the attention of Chef Vincent DEFORCE: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent
• Vyou share the Relay & values Castles
• You are a graduate of a Hospitality School
• You have good product knowledge

Your main missions :

• Coordinate one or more people under your supervision
• Organize proper inventory management

HACCP training required.

To apply, please send your cover letter with CV to the attention of Chef Vincent DEFORCE: recrutement@hotel -aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You share Relais & Castles.
• You are a graduate of a Hospitality School.
• You master the different cooking techniques.
• You have good product knowledge.

Your main missions :

• Apply the production schedules relevant to your part.
• Know how to pace a service to send regularly.
• Master the meticulous, precise and regular preparation.
• Know how to train the clerks on the techniques not mastered.
• Ensure compliance with the various procedures of implementation and safety.

This list is not exhaustive.

HACCP training required.

To apply, please send your cover letter with CV to the attention of Chef Vincent DEFORCE: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You want to learn.
• You share the Relais & Castles.
• You are a graduate of a Hospitality School.

Your main missions:

• Respect the various implementation and safety procedures.
• Under the responsibility of the Section Head / Half Section Head, apply the production schedules to the dedicated position.

This list is not exhaustive.

HACCP training required.

To apply, please send your cover letter with CV to the attention of Chef Vincent DEFORCE: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You want to learn.
• You share the Relais & Castles.
• You are a graduate of a Hospitality School.
• You know the recipes for classic French cakes.
• You have good product knowledge.

HACCP training required.

To apply, please send your cover letter with CV to the attention of Chef Vincent DEFORCE: recrutement@hotel-aucoeurduvillage.fr

Your qualities: 

• Diligent
• Motivated
• Versatile
• Enduring
• Voluntary
• You share the Relais & Châteaux values.

HACCP training required.

To apply, To apply, please send your cover letter with CV to the attention of Chef Vincent DEFORCE: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You have an excellent sense of hospitality and interpersonal skills.
• You know how to manage a team
• You are a graduate of a Hotel School.
• You share the Relais & Châteaux values.
• You speak English fluently.

Your main missions:

• Know the food menu and special offers perfectly.
• Know the wine list and cheeses offered in our cellar perfectly.
• Replace the Maître d’hôtel on his days off.
• Assist the Maître d’hôtel in the smooth running of the service and the organization of the work of his teams.
• Take orders.
• Ensure liaison between customers and kitchen teams.
• Know perfectly the tasks of line managers and clerks in order to supervise them well and ensure their good integration and get involved in their training.
• Check the room set-up, particularly based on the day’s reservations, and monitor the service.
• Master serving at the table, on the plate, cutting, flaming.
• Ensure the cleanliness of the restaurant and the rear areas and that the tools and materials provided are maintained in good working order.
• Apply the hotel’s quality standards.

HACCP training required.

This list is not exhaustive.

To apply, please send your cover letter with CV to recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You share the Relais & Castles.
• You are a graduate of a Hospitality School.
• You speak English fluently.

Your main missions:

• Know the food menu and special offers perfectly.
• Know the wine list and cheeses offered in our cellar perfectly.
• Replace the Maître d’hôtel on his days off.
• Assist the Maître d’hôtel in the smooth running of the service and the organization of the work of his teams.
• Take orders.
• Ensure liaison between customers and kitchen teams.
• Know perfectly the tasks of line managers and clerks in order to supervise them well and ensure their good integration and get involved in their training.
• Check the room set-up, particularly based on the day’s reservations, and monitor the service.
• Master serving at the table, on the plate, cutting, flaming.
• Ensure the cleanliness of the restaurant and the rear areas and that the tools and materials provided are maintained in good working order.
• Apply the hotel’s quality standards.

HACCP training required.

This list is not exhaustive.

To apply, please send your cover letter with CV to recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You share the Relais & Castles.
• You are a graduate of a Hospitality School.
• You speak English fluently.

Your main missions:

• Know the menu of food, drinks and special offers perfectly.
• Take orders.
• Advise customers and ensure wine service.
• Ensure liaison between customers and kitchen teams from aperitif to coffee.
• Know how to supervise your clerks, get involved in their training and ensure their good integration.
• Set up the tables, set the tables and clear them according to the instructions of the Head of Department.
• Ensure the cleanliness of the restaurant and the rear areas and that the tools and materials provided are maintained in good working order.

This list is not exhaustive.

To apply, please send your cover letter with CV to: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You share the Relais & Castles.
• You are a graduate of a Hospitality School.
• Experience in luxury hospitality essential / Fluent English required for positions in contact with customers.

Your main missions :

• Assist the Chefs and the Maître d’Hôtel.
• Participate in the smooth running of the service by ensuring liaison between the room and the kitchen.
• Set up the tables, set the tables and clear them according to the instructions of the Head of Department.
• Ensure the cleanliness of the restaurant and the rear areas and that the tools and materials provided are maintained in good working order.

This list is not exhaustive.

HACCP training required.

To apply, please send your cover letter with CV to: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You share the Relais & Castles.
• You are a graduate of a Hospitality School.
• You are fluent in English.
• You enjoy sharing your knowledge in the field of oenology.

Your main missions :

• Maintenance and cleaning of the “EuroCave” of the two restaurants.
• Supply and management of the wine cellars, daily maintenance of the cellar book.
• Carrying out the monthly inventory of the cellars.
• Knowing the menu of food, drinks and the Chef’s suggestions perfectly.
• Recommending wines to customers according to their personal tastes and the chosen dishes.
• Preparing and serving drinks by applying precedence.
• Being a force for proposals for the daily sale of bottles.
• Management of opened bottles of wine by the glass or Customer wine.
• Cleaning the back of the office at the end of service: glasses, vinegaring plates, cutlery and cleaning the floor.

This list is not exhaustive.

HACCP training required.

To apply, please send your cover letter with CV to: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You share Relais & Castles.
• You are a graduate of a Hospitality School.
• You master the different cooking techniques.
• You have mastered the different techniques for cutting fish and meat.
• You have good product knowledge.

Your main missions:

• Be responsible for the preparation and culinary production within your area with one or more people under your supervision.
• Know how to pace a service to send regularly.
• Master the meticulous, precise and regular presentation.
• Know how to train the commis on the techniques not mastered.
• Ensure compliance with the various procedures of setting up and safety.
• Organize the good management of stocks.

This list is not exhaustive.

HACCP training required.

To apply, please send your cover letter with CV to the attention of Chef Vincent DEFORCE: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You share Relais & Castles.
• You are a graduate of a Hospitality School.
• You master the different cooking techniques.
• You have good product knowledge.

Your main missions:

• Be responsible for the preparation and culinary production within your area with one or more people under your supervision.
• Know how to pace a service to send regularly.
• Master the meticulous, precise and regular presentation.
• Know how to train the commis on the techniques not mastered.
• Ensure compliance with the various procedures of setting up and safety.
• Organize the good management of stocks.

This list is not exhaustive.

HACCP training required.

To apply, please send your cover letter with CV to the attention of Chef Vincent DEFORCE: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You want to learn.
• You share the Relais & Castles.
• You are a graduate of a Hospitality School.

Your main missions:

• Respect the various implementation and safety procedures.
• Under the responsibility of the Section Head / Half Section Head, apply the production schedules to the dedicated position.

This list is not exhaustive.

HACCP training required.

To apply, please send your cover letter with CV to the attention of Chef Vincent DEFORCE: recrutement@hotel-aucoeurduvillage.fr

Your qualities: 

• Diligent
• Motivated
• Versatile
• Enduring
• Voluntary
• You share the Relais & Châteaux values.

HACCP training required.

To apply, To apply, please send your cover letter with CV to the attention of Chef Vincent DEFORCE: recrutement@hotel-aucoeurduvillage.fr

Your main missions

In the field:

• Ensure customer support and respect the customer journey
• Ensure and check the installation of cabins and the Well-Being Area (opening and closing)
• Control care while respecting protocols
• Ensure the promotion, advice and sale of products
• Clean your cabin and restock products and consumables every evening

Assistant Spa Manager:

• Ensure customer support and respect the customer journey
• Check invoices and cash register
• Check Spabooker reservations
• Taking stock of protocols
• Help the SPA Manager with inventories
• Make draft plans and have them validated by the SPA Manager
• Be the intermediary between the SPA practitioners and the SPA Manager
• Manage orders (Pre-order, entry, receipt and control of orders)
• Check weekly schedules (HR schedules and reports)
• Manage the SPA team (during the SPA Manager’s leave).
• Manage customer conflicts

Aesthetic training required.
Experience in a similar establishment.
Knowledge of Relay & Castles.
Fluent English required for customer-facing positions.
Alpeor training will be a plus.

This list is not exhaustive.

To apply, please send your cover letter with CV to the attention of our Spa Manager Jenna HUDRY PRODON: recrutement@ hotel-aucoeurduvillage.fr

Your qualities:

• Team spirit
• Good customer relations
• Discretion
• Availability
• Organization

Your main missions

Cash management:

• Open and close cash registers
• Invoicing
• Manage cash receipts

Reception / information:

• Ensure the setting up of the Wellness Area (opening and closing)
• Know how to inform/advise customers on treatments directly or by telephone
• Manage reservations, even last-minute ones
• Process emails (Reservations – requests information)
• Ensure customer support and respect the customer journey
• Manage the reservation schedule via Spabooker
• Manage linen (storage and restocking)
• Guide customers
• Ensure the promotion, advice and sale of products
• Take into account customer requests and comments and pass on information

Care:

• Provide support if needed during busy periods
• Master care in compliance with protocols

Aesthetic training required.
Experience in a similar establishment.
Knowledge of Relay & Castles codes.
Fluent English required.
Alpeor training will be a plus.

This list is not exhaustive.

To apply, please send your cover letter with CV to the attention of our Spa Manager Jenna HUDRY PRODON: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• Team spirit
• Good customer relations
• Discretion
• Availability
• Organization

Your main missions:

• Mastering treatments in compliance with protocols
• Ensuring the implementation of the Wellness Area (opening and closing)
• Knowing how to inform/advise customers on treatments directly or by telephone
• Ensuring customer care and respecting the customer journey
• Linen management (storage and restocking)
• Guiding customers
• Ensuring the promotion, advice and sale of products
• Taking into account customer requests and comments and making upload information
• Help at the reception

Aesthetic training required.
Experience in luxury hotels appreciated.
Alpeor training will be a plus.

This list is not exhaustive.

To apply, please send your cover letter with CV to the attention of our Spa Manager Jenna HUDRY PRODON: recrutement@hotel-aucoeurduvillage.fr