Recruitment

Your qualities:

• You are diligent, autonomous and voluntary.
• You speak English fluently.
• You share the Relais & Châteaux values.
• You are a graduate of a Hospitality School.
• You have your car license.

Your main missions:

• Secure the hotel during the night (round closing/opening).
• Ensure the permanence of reception and late check-in & early check-out.
• Manage calls and carry out administrative tasks.
  BAC control, GDPR, analysis, ZENDOC closure…
• Check the departures and arrivals for the next day by checking the keys.
• Send room service if guest requests during the night.
• Vacuum the restaurant & empty the reception trash cans.
• Be responsible for cash during the night.
• Help set up the breakfast buffet when needed.

This list is not exhaustive.

You are responsible for the safety of the hotel and customers from 11 pm to 7:20 am, you must have knowledge of SSI and common sense in the event of an emergency (fire procedure, customer accident, etc.)

To apply, please send your cover letter with CV to the attention of the Head of Reception Perrine LEPOLARD: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You speak English fluently.
• You share the Relais & Châteaux values.
• You are a graduate of a Hospitality School.
• You have your B license.

Your main missions:

• Ensure the quality of the welcome from arrival to departure, outside and in the hall.
• Prepare in advance and organize, upon request, our clients’ stays.
• Ensure reservations for their activities.
• Ensure good relations with the hotel’s external service providers.
• Assist valet baggage handlers and receptionists.
• Be in permanent contact with all hotel services.

This list is not exhaustive.

Hospitality school training required.
Experience in luxury hospitality essential.

To apply, please send your cover letter with CV to the attention of the Head of Reception Perrine LEPOLARD: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You share the Relais & Châteaux values.
• You have hotel training, you are passionate about luxury hotels.
• You already have solid experience as a Housekeeper or Assistant General Housekeeper.
• While respecting the values ​​and standards of our establishment, you contribute to developing the quality and image of our brand.
• You are the right arm of the General Governess.

Your main missions under the responsibility of our General Housekeeper:

• Train floor managers / valets & chambermaids / crew members in establishment procedures.
• Organize and coordinate the activities of floor staff and monitor compliance of the work carried out according to the establishment’s quality charter and health and safety standards.
• Participate in the development of team schedules based on room occupancy.
• Check the cleanliness of rooms and common areas and report malfunctions to your manager.
• Ensure cleaning, disinfection and tidying of rooms and sanitary facilities according to required standards.
• Ensure the link with reception regarding the status of the rooms.
• Mobilize your team to achieve the set objectives.
  Interact with customers for specific requests.
• Organize and coordinate the linen service (cleaning, ironing, cleanliness checks, etc.).
• Management and monitoring of customer linen at our establishment.

This list is not exhaustive.

To apply, please send your cover letter with CV to the attention of the Executive Housekeeper Chrystel DORLEANS: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
  You share the Relais & Châteaux values.

Your main missions:

• With the help of the General Housekeeper, train maids/valets and team members in cleaning and cleanliness procedures for rooms and common areas.
• Check the cleanliness of rooms and common areas.
• Participate in specific cleaning projects as needed (preventative, etc.).
• Manage the opening and closing of the linen room.
• Know and follow health and safety standards and rules.
• Ensure that all assigned rooms are clean and tidy at the end of your shifts.

This list is not exhaustive.

To apply, please send your cover letter with CV to the attention of the Executive Housekeeper Chrystel DORLEANS: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, voluntary, diligent and able to carry a load (max. 10kg).
• You share the Relais & Châteaux values.

Your main missions:

• Prepare the cart with the laundry and products needed for the day’s work.
• Take charge of cleaning assigned rooms, changing linens, adding extra beds, baby cots, etc.
• Follow the instructions given by the housekeepers.
• Keep offices clean and tidy.
• Respond to guest requests in the room by applying quality standards.
• Report to the housekeepers any malfunctions or anomalies encountered in the rooms or corridor of the hotel as well as the need for technical intervention.
• Respect safety and hygiene rules.

This list is not exhaustive.

To apply, please send your cover letter with CV to the attention of the Executive Housekeeper Chrystel DORLEANS: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You are serious, determined and diligent.
• You know table service techniques.
• You share the Relais & Châteaux values.
• You are a graduate of a Hospitality School.
• You speak English fluently.

Your main missions :

• Perfectly know the menu of food, drinks and current offers.
• Take orders // Advise customers
• Ensure liaison between customers and the kitchen teams from aperitifs to coffee.
• Know how to supervise your clerks, get involved in their training and ensure their proper integration.
• Set up the tables, set them up and clear them according to the instructions of the Head of Department.
• Ensure the cleanliness of the restaurant and the rear areas and that the tools and materials provided are maintained in good working order.

To apply, To apply, please send your cover letter with CV to the attention of Chef Vincent DEFORCE: recrutement@hotel-aucoeurduvillage.fr

Your qualities: 

• Diligent
• Motivated
• Versatile
• Enduring
• Voluntary
• You share the Relais & Châteaux values.

HACCP training required.

To apply, To apply, please send your cover letter with CV to the attention of Chef Vincent DEFORCE: recrutement@hotel-aucoeurduvillage.fr

Aesthetic training required.
Experience in luxury hotels essential / Fluent English required for positions in contact with customers.
Cinq Mondes and/or Alpeor training will be a plus.

To apply, please send your cover letter with CV to the attention of our Spa Manager Jenna HUDRY PRODON: recrutement@hotel-aucoeurduvillage.fr

Your qualities:

• You have an eye for detail.
• You are serious, determined and diligent.
• You have complete mastery of one or more technical areas. (Electricity,
  plumbing, carpentry).
• You have a good level of English.
• You share the Relais & Châteaux values.
• You have your B license.

Position distribution:

• Sunday / Monday – Technical agent
• Tuesday / Wednesday – Weekly Rest
• Thursday / Friday / Saturday – Valet/Baggageman

Your main missions Valet/baggage handler:

• Welcome, guide and inform customers about the various reception, sales and convenience points present within the hotel.
• Receive and transport customer luggage upon arrival and departure of the customer.
• Park, make available and clean customer vehicles.
• Ensure and maintain the good order and cleanliness of the square, the entrance hall and the exterior of the hotel.
• During the winter, ensure snow removal from outdoor parking spaces.
• Participate in various tasks inherent to the concierge service (shopping, mail, depositing and collecting laundry from the laundry, etc.).

Your main missions of Technical Agent:

• Monitor technical installations.
• Carry out various intervention requests from the hotel and staff accommodation.
• Participate in the implementation of preventive and curative operations.
• Participate in the renovation project.
  Diagnose possible breakdowns on our installations.
• Carry out repairs on various decorative surfaces (painting, flooring, carpentry, etc.).
• Participate in customer comfort.
• Box management.

This list is not exhaustive.

Hospitality school training required.
Experience in luxury hospitality essential.

To apply, please send your cover letter with CV to the attention of the Head of Reception Perrine LEPOLARD: recrutement@hotel-aucoeurduvillage.fr