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Your desires

On the lookout for your slightest expectations

At the hotel Au Coeur du Village the notion of service is more than omnipresent, it is our leitmotif every day.
We do everything we can every day to satisfy and anticipate your needs so that you only have the pleasure of enjoying.
Local skiroom with expert advice from our skimen, concierge and luggage storage service, exclusive service for children with 200m² games room and care from our entertainers, cozy smoking lounge to enjoy cigars and spirits, charging stations for electric cars…

Discover in detail all the services offered which will make the difference during your stay.


Our services

  • The concierge service

    The key team of our house, guarantee of foolproof service, our concierge and our valet handlers are there to pamper you from the confirmation of your reservation until the moment of your departure.
    Before your stay, they will be happy to manage the organization of your transfers from the airport or train station with our partners, the reservation of your packages and your ski lessons, booking your lunches and dinners… This will ensure the smoothness of your stay, leaving room for spontaneity and last-minute wishes once there.
    Upon your arrival, your luggage and vehicle will be taken care of while you enjoy a cold drink infused by our Chefs and let yourself be guided by our reception service.
    A personalized service will be offered to you throughout your stay as well as your shuttle transfers in the village of La Clusaz and its immediate surroundings in the comfort of our 9-seater Volkswagen Caravelle.
    Our concierge team has a real advisory and listening role. She will be able to inform you about the activities to do on site according to your wishes.
    Do not hesitate to call them whenever you wish.

  • The ski room

    With a surface area of ​​50m², with a completely redesigned design, our skiroom welcomes you from 8:30 a.m. to 6 p.m. for the rental of your ski equipment, snowboard, snowshoes or the purchase of additional equipment with a nice selection of accessories, glasses, hats, gloves or sun products.
    This welcoming and warm space allows you to store your ski equipment thanks to personalized lockers and “shoe warmers” dedicated to each room.
    The two professionals present during your stay will be able to advise you on the equipment adapted to your needs according to your level as well as the routes to take according to the weather, your practice and your desires: rather dynamic skiing, outside – slopes, family skiing but also the viewpoints where you can go to admire the mountains and the village of La Clusaz…
    Let yourself be guided by the professionalism of our skimans and appreciate the high-quality and cutting-edge equipment that will allow you to enjoy relaxing or precision skiing in all circumstances.

  • Reception dedicated to children

    At the Au Coeur du Village hotel we love children and we do everything we can to make them feel happy and fulfilled during their stay.

    Little touches in the room personalized according to the age of your children, mini-size bathrobes and slippers, baby or child beds, basic necessities (high chair, changing table, bottle warmer… on request and subject to availability) your Little Hearts will be welcomed like princes and princesses according to their needs.

    In the restaurant, a special menu « Petits Coeurs » developed by our Chefs offers your children quality, healthy and delicious products so that the pleasures can be varied throughout your stay.

    In terms of accommodation, our privilege suites are perfectly suited to families of 4 people who wish to combine family vacations and privacy. These large 48m² suites offer, thanks to a movable partition, an intimate space dedicated to both parents and children.

    At 7 pm, the space transforms into a “Kid’s Corner” buffet where our entertainers have your children dine on the delicious buffet while you fully enjoy your evening in our gourmet restaurant Le Coeur or our gourmet restaurant Le Cin5.

    The must: our family suites with a surface area of ​​80m² which can accommodate up to 6 people or our chalet suite, a cocooning setting, ideal for a family of 8 people.

    Finally, the location of the Au Coeur du Village hotel is ideal for little hearts, due to the proximity of the kindergarten and the Piou Piou club (from 3 years old) as well as the daycare (up to 3 years old). ) located next to the school at the top of the village.

    Families are the resort’s priority. Indeed, La Clusaz has proudly displayed the national label “Famille Plus” for more than 10 years now, a great reward for its commitment based on the quality of its services and its desire to meet visitors’ expectations.

  • Activities for children

    During the winter school holidays, a 160m² lounge is available to your children from 5 to 10pm.

    Supervised by two facilitators, they benefit from all the equipment necessary to have fun: game console, board games, creative games, construction games, painting… And even a 40m2 cinema room for rediscover their favorite cartoons.

    But that’s not all, an entertainment program is offered every day of the week for an unusual activity. For example, your children will be able to attend a magic show with Harry Covert. Each day will have its share of surprises and enchantment.

    At Cristal Spa, children are welcome during defined time slots: Wednesday all day and the rest of the week from 9 a.m. to 10 a.m. and from 4:30 p.m. to 7 p.m.

    babysitting solutions within the hotel will be offered to you by our concierge team when you need a moment of relaxation with lovers or friends (additional charge).

  • Domestic animals

    Your four-legged best friends are welcome in our hotel for an additional fee: €25/day/animal.

    To welcome them in the best conditions, a mat and a bowl will be at their disposal.

    A dog sitter service is also available on request.

    However, animals are not allowed in the restaurants or the spa but will be happily welcomed in the hotel bar.

  • Spa

    Within the hotel discover Cristal Spa, a unique space with swimming pool (counter-current swimming, swan necks and bubble bath), herbal tea room, rock crystal hammam and starry sky, sauna… not forgetting the 5 cabins of care to the protocols Cinq Mondes & Alpeor for absolute relaxation.

  • Shuttle

    Even though the Au Coeur du Village hotel enjoys a privileged location allowing you to easily get around on foot, we provide you with a free shuttle with driver if you wish.

    Take full advantage of everything that the La Clusaz resort has to offer: shopping, hitting the slopes, going to a restaurant…

  • The smoking room

    Lovers of cigars and spirits will enjoy meeting in our English smokehouse, a cosy and space >intimatewhere leather club armchairs mingle with the charm of wood in a very special warm atmosphere. There you will find a small cigar cellar with a nice selection of Partagas, Cohiba, Montecristo…
    As well as a spirits menu with a selection of the best alcohols from around the world.

    A television corner will allow you to watch all the sports tournaments and matches of your choice broadcast on Canal +.

  • Parking & charging stations

    An undeniable advantage of our house, the underground car park with 70 spaces will accommodate your vehicle in complete safety for the duration of your stay.

    Our valets will take care of bringing your vehicle in and out according to your wishes and needs.

    For electric cars, we have four charging stations including two TESLA terminals and two PORSCHE terminals which will allow you to recharge the battery of your car with peace of mind. your vehicle.

    You can calmly entrust your car keys to our concierge team and quietly enjoy the exceptional location offered by the Au Coeur du Village hotel, located as its name suggests in the very center of the village of La Clusaz and at the foot of the ski slopes.